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FAQs |
Where is my
order?
If you have not yet received your order don't worry! It’s
on its way. Shipping times vary depending on location.
Please review our shipping information for more details.
If you still have not received your order within the
estimated timeframe please contact us via our Support Form
Below |
Do you ship internationally?
We ship to the U.S. and Canada ONLY |
What if my package arrives
damaged, and I need to make a return?
We offer a 30 day money back guarantee on all the items we
sell. Please consult our return policy for details on how
to easily return your product(s). |
How can I pay for my order?
Orders on our website may be placed using a major credit
card. We currently accept Visa, MasterCard, Discover, and
American Express. Debit cards may also be used as long as
the card has the Visa or MasterCard logo on the front. |
Will my credit card transaction
be safe with you?
Yes. We use industry standard 100% secure 128bit SSL
Encryption Technology which means credit card transactions
are completely safe on this website. |
Will I be charged sales tax on my
purchase?
8% Sales Tax will be collected for those orders shipped to
addresses within the State of Ohio. Sales tax is not
charged for all other states. |
How do I purchase more than one product?
After you add a product to your shopping cart, you can
continue to browse or add additional products to your
order by clicking the "keep shopping" link. |
Why haven't I received my order
confirmation email?
Spam filtering software may be installed on your computer
or used by your email provider or Internet service
provider. To ensure that you receive our emails and our
responses to your inquiries, do one of the following:
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1- Add the email customerservice@homefitnessproshop.com to
your safe list.
2- Check your junk, bulk or spam folder.
3- Disable the spam filter on your computer. If these
methods fail, email us at customerservice@homefitnessproshop.com,
provide your full name and address and we will resend your
confirmation email.
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